Privacy Policy

 

Who we are

Grand Style Balloons is an online retail business selling party goods and associated products to members of the public in the UK. We are located at the following address:

Grand Style Balloons
Unit 8, Point Industrial Estate
Canvey Island
SS8 7TJ

Our website address is https://grandstyleballoons.co.uk/
Email: grandstyleballoons@gmail.com

Any questions regarding this Privacy Notice or concerning the way your personal data has or is being handled by us should be sent to the above address by post, email or phone.

The personal data we collect and why we collect it

This privacy policy details how Grand Style Balloons uses and protects any information that you provide when you use this website.

Grand Style Balloons are committed to ensuring that your privacy is protected. Should we ask you to provide identifiable information when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Grand Style Balloons may change this policy from time to time by updating this page. We advise that you should check this page accordingly to ensure that you are happy with any changes.

The legal bases we rely on

The law on data protection requires us to explain the legal justification we have for collecting and processing your personal data. Grand Style Balloons relies on the following four bases:

1. Consent – For example when you opt-in to receive email newsletters or special offers. You can easily withdraw this consent at any time either by contacting us or by “unsubscribing” from any of the email messages we send you.

2. Contractual obligations – When you order from us, you are asked to accept our Terms and Conditions and which establish a contract between you and Grand Style Balloons. Our part of the contract is to pack and deliver the goods you have ordered, and for this, we need a delivery address, a means of communicating with you electronically (phone or email or both), and payment for the goods.

3. Legal compliance – For example, when we make a sale we must raise an invoice for the transaction which will have the name and address of our customer on it. We have to keep this accounting information for up to six years after the date of the sale. Please note, we are not required to hold any credit card (or PayPal) details and neither do we want to. When you place your order this information goes directly to the payment services provider (PSP) we use (Sagepay or Paypal) who arrange the transfer of money from your account to ours. We never see this information ourselves.

4. Legitimate interest – In certain circumstances businesses may send marketing information or offers to previous customers provided the goods being promoted are similar in nature to those previously purchased and that such communications do not materially impact the rights, freedom or interests of the recipients.

What sort of personal data do we collect?

The information we collect is:

• Your name – so we know what to call you.
• Email address – so we can email you order confirmations, delivery delays, offers etc.
• Delivery address – so we know where to deliver.
• Telephone number – we’ll only call if we have a delivery problem.
• Credit card details – we only ask for these when you place an order.
• Mobile number – so we can text you with details about your orders or where we have a question.

We use the latest secure server technology to ensure this information is protected to the highest standards.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

When do we collect your personal data?

We only collect personal data from you when you give it to us by interacting with our website (https://grandstyleballoons.co.uk) when you engage with us on social media or by speaking to us on the telephone.

Here are some examples of when we might collect personal data from you. The legal basis we rely on when doing this is shown in brackets:

• When you create an online account with us (consent).
• When placing an order online using an account or as a guest (contractual obligation, legal compliance and legitimate interest).
• When you sign up for our newsletter (consent).
• When you contact us by any means with queries, complaints etc (contractual obligation and/or consent).
• When you comment on or review our products and services (consent and legitimate interest).

We do collect other information from or about you but it is not personal information and on its own cannot easily be traced back to you. Examples are:

• Your computer’s IP address.
• Tracking your movements on our website.
• Our use of Cookies on our website. View our Cookie Section for more information.

Opting-out of marketing

In the case of marketing sent electronically (email and SMS marketing), businesses must also allow customers to opt out of any such marketing activity. Therefore, when you place an order with Grand Style Balloons and we ask you for an email address and mobile number, you will see a tick box and an explanation that if you tick the box we won’t send you marketing newsletters and/or offers. In the future, you may decide you do want to receive newsletters and special offers from us by email and/or SMS. If on this occasion you do not tick the “opt-out” box your original choice will be updated and we will start to send you email or SMS marketing communications. We will make a record of your marketing email and SMS preference each time you place an order.

Comments

When you leave comments on our website, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookie Policy

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

We often have to pass your personal data to trusted third parties but only to process your order (fulfilling our contract with you) keeping in touch with you by direct marketing or providing you with additional facilities on our website.

We never sell, rent or pass your data to other companies for their marketing purposes. The only exception to this rule is if you enter a competition organised by us and the prize is offered by another company that company may expect to have access to your information for marketing purposes and to fulfil the prize. In this case, you will be specifically informed at the time you enter the competition.

How long do we keep your data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or rendered anonymous so that it can be used in a non-identifiable way for statistical analysis and business planning.

What rights do you have over your personal data held by Grand Style Balloons?

You have the right to request:

• Access to the personal data we hold about you.
• The correction of your personal data when incorrect, out of date or incomplete.
• The deletion of any personal data we hold about you provided we do not need it for other legitimate purposes e.g. the invoices we raise to you for tax and VAT purposes and our marketing suppression lists.
• That we stop using your personal data for direct marketing.
• The withdrawal of any consent you may have previously given us to use or process your personal data.

To carry out any of these requests please contact us at Grand Style Balloons, Unit 8, Point Industrial Estate, Canvey Island, SS8 7TJ. Or email grandstyleballoons@gmail.com. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make regarding your personal data.

If, in the unlikely event you should feel that your personal data has not been handled correctly by Grand Style Balloons you can lodge a formal complaint with the Information Commissioner’s Office (ICO) whose website can be found at www.ico.org.uk.